Refund policy
EXCHANGES AND RETURNS
Returns of Products due to a shipping error
If you have received a product other than the one you purchased due to an error by THE OWNER we will send you the correct product as soon as possible.
If the error is not ours, the return of the product will not be accepted, as the USER is responsible for correctly completing their details.
Returns of Defective or Damaged Products
If the item is damaged or defective, the customer must contact the OWNER as soon as possible by email at
hola@quintocafe.es.
If the item is damaged, the USER may choose between termination of the contract, which will entail the return of the item with a full refund of the amount paid, or replacement with another product of the same quality and characteristics.
Where the product is replaced, this will be done as soon as possible and in any event within 30 calendar days of the date on which the user notifies us.
Likewise, in the event of defects or deterioration caused by external events of force majeure or fortuitous events, the OWNER cannot be held responsible for them.
Regardless of the reason for the return, it must be authorised in advance, for which the following conditions must be met:
- Products must be returned within 14 calendar days of the date on which the user receives the order.
- Products must be returned in the same condition in which they were delivered, which means that the packaging must not have been opened, nor the seals, caps, labels or any other elements affecting the packaging requirements for the proper preservation or sale of the product. The exception is equipment and/or materials, which the user may open in order to check the order.